Terms

PLACING YOUR ORDER

  • By phone: 1-800-443-3540 or fax: 1-817-375-6208
  • Via email: raz@razimports.com
  • Online: www.razimports.com
  • If you require assistance, our office hours are Monday through Friday 8:30 a.m. to 5:00 p.m. CST.

ORDER REQUIREMENTS

  • New Account Opening Order: $750.00
  • Minimum Truck Order: $1,000.00
  • Minimum Reorder: $300.00
  • International Orders: $2,500.00 minimum for all orders. Reorders are $2,500 minimum. Orders must be pre-paid through approved credit or wire transfer. We do not ship direct. Customers should be prepared to provide Freight Forwarder.
  • Orders under $300.00 will not be processed.
  • Orders shipped by theme: $10,000 minimum order requirement.
  • To split orders by dollar amount or quantities, items must be on separate orders & will not be combined for freight cap.

WHEN ORDERING, PLEASE PROVIDE THE FOLLOWING INFORMATION:

Customer Number (if already established), Name of person placing the order, Store Name, Store Address, Phone Number, Shipping Address (if different from billing address), E-mail Address, PO Number (if needed), Item Number, Quantity, Ship Date and Cancel Date.

Note, if you have ordered from us before, including your account number will expedite your order. Please be sure to specify your ship and cancel dates.

TERMS

  • Credit Cards Accepted: Mastercard, Visa, Discover & American Express
  • Net 30 with approved credit.
  • New customers requesting credit lines are required to:
    • Place an order above $2,500.00
    • Complete and sign a credit application
    • Provide at least 3 trade references
  • Please note, credit approval process can take up to 30 days.
  • New Customers that do not have any credit history or a verified line of credit are required to provide a 50% deposit on their order(s). New Customers are required to provide a Certificate of Resale Tax Exempt Number.

PRICES

  • All prices listed are wholesale.
  • All prices subject to change without notice.
  • Item quantities must be purchased in multiples of the minimum purchase quantity or higher.
  • All minimums are per color and/or size (solid pack). Mixing colors to meet minimums is not acceptable.

SHIPPING

All shipments are FOB Arlington, TX. All orders will ship via LTL carrier or small parcel carrier. Should the order include oversized items or have items that will Ship by Freight Line/Palletized, the order will be shipped via LTL carrier and will not be released until the total ship value exceeds $1,000.00. Freight services such as lift gate, inside delivery, delivery appointment, residential delivery, limited access etc., are available but need to be requested prior to the shipment leaving the Distribution Center. These services will include additional charges. Customer pick up orders must arrange a specified pick up date. If customer pick up orders are not picked up by the specified date customer will be subject to a 10% restocking fee.

BACK ORDERS

Back orders will be shipped automatically unless otherwise specified. Back orders under $200.00 will be automatically cancelled. Truck shipment back orders under $350.00 will automatically be cancelled.

CLAIMS

Easily make all your claims online at razimports.com. All discrepancies and claims must be reported within 30 days of receipt of merchandise. Freight damages should be filed with the carrier and will require a bill of lading or pictures of the product and their original boxes. Returns are not accepted without prior authorization. All returned merchandise must be in the original packaging as received and cannot be pre-priced. Photographs of damaged merchandise are required for claims over $100. All returns and refusals will be subject to a 10% restocking fee plus freight.

All products are For Decorative Use Only unless otherwise noted. Products are produced and imported from various countries. Due to handicraft techniques, there will be some variations in color, texture, finish and some slight irregularities. These are not considered flaws or defects.

Measurements shown on this website are taken from the longest lengths of the items: height (top to bottom) x length (side to side) x width (front to back).

All items are copyrighted by RAZ Imports Inc, their licensees, or their manufacturers. No item may be reproduced in any form without expressed written permission from RAZ Imports, Inc.